HID Troubleshooting & Technical Issues Guide

WARNING
DO NOT DRIVE AT NIGHT WITHOUT WORKING HEADLIGHTS!!!

ATTENTION
Professional installation is strongly recommended for all our products. We are not responsible for improper installations by non-professionals. Please retain your original equipments until you test our products (in case you need to send the products back for warranty service).

• Disconnect all the connectors. Clean all connectors with alcohol. Wait more than 5 minutes to reset ballast micro-processer, then reconnect the connectors.
• Inspect all the connections between ballast and vechicle wire harness.
• Inspect all the connections between igniter module and HID bulb modules.
• Inspect the fuses. Use at least 25 Amp fuse if both lights share the same fuse; Use at least 15 Amp fuse for each light if lights use separate fuses.
• Determine if additional high-power relay wirings are required to provide sufficient power to the HID systems.
• Do not loss mating or mis-wiring connections.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.

• Inspect if you bought the appropriate bulb type for your vehicle. Select your vehicle make on the top left corner to display the bulb type for your vehicle.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.
• Some vehicles require adaptors. Please contact us for information.
  

• Wait at least 5 minutes to reset the ballast micro-processer.
• Inspect the car battery.
• Inspect all connections between the bulb, ballast, & igniter.
• Inspect the vehicle battery terminal.
• Determine if additional high-power relay wirings are required to provide sufficient power to the HID systems.
• Inspect the fuses. Use at least 25 Amp fuse if both lights share the same fuse; Use at least 15 Amp fuse for each light if lights use separate fuses.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.
  

• Inspect all connections between the bulb, ballast, & igniter.
• Inspect the bulb that does not work.
• Inspect the fuses. Use at least 25 Amp fuse if both lights share the same fuse; Use at least 15 Amp fuse for each light if lights use separate fuses.
• Switch the failing bulb module to the working one to see if the problem remains. If the failing light now works, the bulb may be failed. If the problem still persists, the Ballast and/or Igniter may be malfunctioned.
• Determine if additional high-power relay wirings are required to provide sufficient power to the HID systems.
• To check the Ballast and Igniter, switch it to the working side of the vehicle. If the problem still persists, the Ballast and/or Igniter is malfunctioned. If HID system works properly, your vehicle connections, battery, alternator, etc. may have problems.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.

• Turn on the vehicle before turning on the lights.
• Inspect that the battery has at least 12 Volts. Operating in insufficient power will damage the ballasts and VOID the warranty.
  
• Determine if additional high-power relay wirings are required to provide sufficient power to the HID systems.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.

• Inspect for damage in the light housing.
• Clean the lens of the light.
• Inspect the positioning of lights to ensure both are at the same angle to the road.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.
  

• If the lights turn off while driving, safely pull over at once. Inspect the ballast mounting locations. It must be mounted as far from any high temperature area e.g. engine because high temperature can cause the ballast to turn off temporarily for safety. The ballast will turn on again when the temperature drops sufficiently.
• If the lights vibrate while driving, ensure that the bulbs are securely installed in the light housing socket.
• Determine if additional high-power relay wirings are required to provide sufficient power to the HID systems.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.

• You MUST DISABLE Daytime Running Light or "Auto Switch-On" functions before the HID installation, please click here for more information. HID system requires a steady level of battery voltage of at least 12V initially. "Auto Switch-On" and Daytime Running Light functions draws power from the vehicle battery which causes the HID system to fail to initially ignite.
• If you have Daytime Running Light, disable the Daytime Running Lights immediately to prevent damages to the HID systems. Please contact your vehicle dealer or manufacturer for more information.
• HID systems may not operate properly with "Auto Switch-On" Headlight function. If you have "Auto Switch-On" Headlight function, ensure to switch the function to "Manual Switch-On" headlight mode.
• To avoid further damages, always remember to start your vehicle before turn on the HID system.
• Determine if additional high-power relay wirings are required to provide sufficient power to the HID systems.
• Disable DRL (Daytime Running Light) and/or Auto On/Off Headlamp features.

• Due to the manufacturing process, the lens epoxy may develop gaps during shipping, which may cause water leaks, or fogging. You should inspect the seal in between the lens and body of the lamp before installation and reseal with automotive silicon if needed.
• FACT: MOISTURE IS NOT WATER LEAKING!!!

  • Cause of Moisture on the Internal Side of Lens: 1. Temperature difference between the internal side of lens (cooler) and the internal of the lamp (hotter) 2. Humidity of the internal of the lamp has to exceed a certain level
  • Formation of Moisture on the Internal Side of Lens: 1. When the lamp turned on, temperature inside the lamp would increase and moisture absorbed by the lamp material would be released. This would make hot and humid air inside the lamp 2. Cold weather or other reason decrease the temperature of the lens 3. Once the hot and humid air inside the lamp touches the cooler lens, the hot and humid air would turn into moisture on the internal side of lens.

Remark: After newly installed lamp turned on for the first time, there might be moisture on the internal side of lens for 1-3 days, depending on the owner's location. This is a normal phenomenon and it should be over after the moisture is released. If the phenomenon continues, then fitness of the lamp should be checked to make sure no extra moisture would enter the internal of the lamp (e.g. the sockets and the covers).

• The Halo rings and other decorative lights (e.g. LED) on the lighting products may be connected to any vehicle's 12V power source. Connect the red/white wire to the positive electrode of any 12V power source (e.g. parking, signal, day-time running, low/high/fog-beam, side marker lights, etc.) and connect the black wire to the negative/ground electrode of the corresponding power source.
• You may choose to disconnect them so that they would remain turned off at all time.