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Common Questions

Common Questions

Question Answer
Q:Taxes, Customs & Duties, Shipping & Delivery A:
  • The price indicated on the checkout page is the final price with shipping fees included. You pay exactly what's shown on the checkout page (example: cost of goods + shipping cost). There are no taxes, VAT or other additional fees added onto your order.

  • Most of the countries do not charge import duties on private items, samples, and goods below a certain stated value.

  • If you buy product for yourself or friends. We can help you to declare the products as private items, gift or samples with a small value. This way you won't need to worry about paying taxes or VAT within most countries.

  • Please note that all import taxes / duties are the buyer’s responsibility.
    vvme.com will accept no responsibility for customs fees incurred.

  • Please make sure to provide your PHONE NUMBER during checkout. Failure to do so may result in shipping delays.

  • We do not ship to PO Boxes. An actual PHYSICAL ADDRESS is needed.
Q:Guarantee & Warranty A:
  • Yes - VVME.COM chooses our products based on the excellent designs and proven hardware reliability. Therefore, the quality is guaranteed.

  • If any component fails within the warranty period, we will replace the defective component immediately. Contact us with a description of the problem and we will be happy to assist you.

  • We verify and double check all of your orders during the packaging stage to ensure all of the correct accessories are included. Our team also verify the AC adaptor voltages and other standards to make sure they are correct for your country.

  • Our QA (quality assurance) team performs testing on all products to make sure they are functioning properly before the goods are packed and sent to you. This testing procedure is in addition to the standard quality assurance conducted by the original manufacturer.

  • All of our products are covered by a 12-14 MONTH WARRANTY, for return and repair / replacement.

  • In essence this means that faulty products can be returned to VVME.COM, we will take care of the reparations or provide instant replacement and immediately ship them back to you.
Q: Can You Ship To "MY COUNTRY"? A:
  • Yes, not a problem. We can ship to your country.

  • VVME.COM can ship single item samples or large bulk orders anywhere WORLDWIDE.
Q:Shipping and Returns Information A:
  • ALL ORDERS ARE DELIVERED WITHIN 2 - 5 BUSINESS DAYS via EXPRESS SERVICE WORLDWIDE.

  • Please provide your PHONE NUMBER during checkout. Failure to do so may result in shipping delays.

  • We do not ship to PO Boxes. Actual physical address is necessary in completing the order.

  • Orders to USA, Canada and EU, DHL Express ONLY TAKES 2-4 BUSINESS DAYS for your item to arrive.

  • We ship to the rest of the world using other express services such as EMS, shipping time may vary.

  • We declare the item as a gift or samples with a small value, so there are no taxes, VAT or other additional fees.

  • If the package gets lost, we will ship another one to you immediately.

  • Orders are processed from Monday to Saturday during our normal business hours.

Q:Policy for Return, Refund, Repair and Replacement A:

We will do our best to make sure the products are in the best possible condition before shipping to our customers.

  • Resend
    • If the package gets LOST or DAMAGED during arrival, we will ship another one to you immediately FREE of CHARGE.

  • Return and full refund
    • Products with quality issues can be returned or refunded if notified within10 days (from the date products are received)
    • Customer will need to send the products back to us. We will provide you with a full refund as soon as the returned product is received.

  • Replacement
    • Products with quality issues can be returned and replaced if notified within 30 days (from the date products were received)
    • Customer will need to send the product back to us. We will ship the new replacement back to you as soon as the returned product is received.
    • We will provide 100% of the replacement for free, customer will be responsible for any returned shipping cost incurred.

  • Repair
    • Products with quality issues can be returned or repaired if notified within 1 year (from the date products were received)
    • Customer will need to send the product back to us. We will ship the new replacement back to you as soon as the returned product is received.
    • We will provide 100% of the replacement for free, customer will be responsible for any returned shipping cost incurred.

Q:Can I Trust VVME.COM? A:
  • VVME.COM is a legally registered company in the United States. Since the beginning, we have been designing, manufacturing, and distributing 3C products, electric parts for the import, domestic cars and SUV. We have prided ourselves in being a service oriented company offering 99%+ fulfillment rate on orders to satisfy our customer needs.

  • You can pay by credit card through Paypal, which offers total buyer protection without having to share any of your personal financial information.

  • When you pay for orders on VVME.COM you do not need to share any of your confidential financial details with vvme.com. You are fully protected by Paypal's money back guarantees.

  • The VVME.COM is a safe and secure website which is certified "Hacker Safe" by Scanalert and also verified by ValidatedSite.

  • All the products you buy from VVME.COM are covered by a 12-14 month guarantee. Our QA (quality assurance) team performs testing on all products to make sure they are functioning properly before the goods are packed and sent to you. This testing procedure is in addition to the standard quality assurance conducted by the original manufacturer.

  • Your goods are carefully packaged, correctly labeled and accompanied with all the paperwork that's needed for smooth clearance through your country's customs.